If you see a blue loading screen in XRPortal with the message “An error occurred, please contact support”, please follow these steps.
Step-by-step troubleshooting
1. Restart your device
Click here to learn how to restart your device.
After restarting, open XRPortal again.
If the problem continues:
2. Try switching to a different Wi-Fi network
Click here to learn how to change your Wi-Fi network.
Then open XRPortal again.
3. Restart your device again
Restart the device once more and reopen XRPortal.
Still having issues?
Please contact us for further assistance.